Shipping
Small, light, and sent the sensible way
Pots are light for their size but easy to chip, so most parcels leave Indore on the network that reaches your PIN, not the one with the best name.
1-2 business days
Picked, checked and boxed at our Indore, Madhya Pradesh workspace.
3-9 business days
2-4 business days to a metro, 4-9 business days to the rest of India.
3-6 business days to a metro address and 5-10 business days elsewhere
Counting our packing time, start to finish.
Dispatch and handling
Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.
Ceramic and glazed pots ship double-boxed with a collar around the rim, which is where a pot chips first. Plastic and resin planters nest inside one another where the sizes allow it, and saucers travel flat between boards so they cannot rock against a glazed edge.
What shipping costs
Delivery is free on orders of ₹999 and above. Below that threshold a flat ₹49 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.
Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.
Couriers and tracking
We ship with Delhivery and India Post. Which one carries your parcel depends on the destination PIN, not on what you paid.
A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.
Addresses we cannot reach
- India only — we do not ship internationally
- street addresses only; no PO boxes, no APO or FPO addresses
- a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above
Questions about a delivery go to customercare@calivoraterrace.shop, and we answer during Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST